Refund policy

Return and Refund Policy

Try Before You Buy Orders

SEBO vacuums ordered through our Try Before You Buy program include a 3-day in-home trial beginning on the date the vacuum is delivered.

If you decide the vacuum is not right for you, you must contact Willett Vacuum of Larchmont before the end of your 3-day trial to request a return.

Once your return is approved and return instructions are provided, the vacuum must be shipped back within 3 calendar days.

Please do not ship a vacuum back without first contacting us and receiving return instructions.

Return Shipping

Customers are responsible for return shipping costs unless the vacuum arrived damaged or defective, or Willett Vacuum of Larchmont made an error with the order.

Return shipping charges may be collected from the payment method provided with your Try Before You Buy order.

Condition of Returns

The vacuum must be returned with all original accessories, attachments, manuals, and required packaging.

There is no restocking fee for a vacuum returned in the condition reasonably expected following a normal 3-day in-home trial.

A restocking fee of up to 20% of the vacuum's purchase price may apply if the vacuum is returned excessively used, dirty, damaged, incomplete, missing accessories or required packaging, or otherwise in a condition beyond what would reasonably be expected from a normal 3-day trial.

Additional charges may apply for missing items or damage.

Damaged, Defective, or Incorrect Products

If your vacuum arrives damaged or defective, or you receive the wrong product, please contact Willett Vacuum of Larchmont promptly so we can evaluate the issue and make it right.

Please do not ship the vacuum back before contacting us.

Contact Us

To request a return or ask a question about your order, contact:

Willett Vacuum of Larchmont
166 Myrtle Blvd
Larchmont, NY 10538
Phone: 914-834-9628
Email: willettvacuumoflarchmont@gmail.com