Try Before You Buy Policy

Our Try Before You Buy program gives you the opportunity to try a qualifying SEBO vacuum in your own home for 3 days before deciding whether to keep it.

By placing a Try Before You Buy order, you agree to the following terms.

Before Your Vacuum Ships

After your order is placed, Willett Vacuum of Larchmont will contact you before shipping.

This brief conversation allows us to confirm your order, make sure the vacuum you selected is appropriate for your home, and answer any questions about the trial.

Submission of an order does not guarantee acceptance into the Try Before You Buy program. We reserve the right to cancel an order before shipment. If an order is canceled before shipment, the payment authorization will be canceled or released and the vacuum will not be shipped.

Payment Authorization

When you place your order, your card is authorized for the full purchase price of the vacuum.

An authorization is not a charge. It temporarily reserves the approved amount on your payment method so that payment can be collected if you decide to keep the vacuum.

Depending on your card issuer, the authorization may appear as a pending transaction on your account.

If necessary during the trial process, the authorization may be renewed or reauthorized so that a valid authorization remains in place until the trial and any applicable return process are completed.

When Your 3-Day Trial Begins

Your 3-day trial begins when carrier tracking indicates that the vacuum has been delivered.

Shipping time to your home does not count toward your 3-day trial.

The trial is intended to give you a reasonable opportunity to use the vacuum in your home and determine whether it is right for you.

Please retain the original packaging, accessories, manuals, and other materials during the trial.

If You Keep the Vacuum

If you decide to keep the vacuum, the applicable purchase price will be charged to the payment method provided with your order.

Once payment has been processed, the sale is considered complete and our standard warranty and service policies apply.

If You Want to Return the Vacuum

If you decide during the 3-day trial that the vacuum is not right for you, you must contact Willett Vacuum of Larchmont before the end of your trial.

Do not ship a vacuum back without first contacting us and receiving return instructions.

Once your return is approved and return instructions are provided, the vacuum must be shipped back within 3 calendar days.

The vacuum must be returned with all original accessories, attachments, manuals, and required packaging.

Return Shipping

Customers are responsible for return shipping costs unless the vacuum arrived damaged or defective, or Willett Vacuum of Larchmont made an error with the order.

Return shipping charges may be collected from the payment method provided with your Try Before You Buy order.

Restocking Fees

There is no restocking fee for a vacuum returned in the condition reasonably expected following a normal 3-day in-home trial.

A restocking fee of up to 20% of the vacuum's purchase price may apply if the vacuum is returned excessively used, dirty, damaged, incomplete, missing accessories or required packaging, or otherwise in a condition beyond what would reasonably be expected from a normal 3-day trial.

Additional charges may apply for missing items or damage.

Any applicable return shipping charges, restocking fees, charges for missing items, or charges for damage may be collected from the payment method provided with your order.

Condition of Returned Vacuums

Try Before You Buy is intended for normal evaluation of the vacuum in your home.

Returned vacuums must not show evidence of abuse, misuse, excessive use, intentional damage, unauthorized repair or modification, or use inconsistent with a normal 3-day household trial.

You are responsible for the vacuum while it is in your possession.

If the vacuum or any included accessories are damaged, lost, missing, or returned in a condition beyond what is reasonably expected from a normal trial, you may be charged an appropriate amount based on the loss or damage, up to the authorized purchase price where permitted.

Failure to Return the Vacuum

If you tell us that you are returning the vacuum but fail to ship it within the required return period or fail to follow the provided return instructions, we reserve the right to charge the applicable purchase price to the payment method provided with your order, subject to applicable law.

Shipping

Qualifying Try Before You Buy vacuum orders include free outbound standard shipping within the contiguous United States.

Orders are shipped only after they have been reviewed and approved by Willett Vacuum of Larchmont.

Delivery times may vary depending on product availability, destination, carrier service, weather, and other circumstances outside our control.

One Trial Vacuum Per Order

The Try Before You Buy program is limited to one qualifying trial vacuum per order.

The program is intended for customers who are seriously considering purchasing a vacuum and want the opportunity to evaluate it in their home before making their final decision.

We reserve the right to decline or discontinue participation in the program in cases of suspected fraud, abuse, repeated or excessive returns, inaccurate customer information, inability to verify or contact the customer, or other circumstances that we reasonably believe present an unacceptable risk.

Questions or Return Requests

If you have questions about your trial or need to request a return, contact Willett Vacuum of Larchmont before taking any action with the vacuum.

Willett Vacuum of Larchmont
166 Myrtle Blvd
Larchmont, NY 10538
Phone: 914-834-9628
Email: willettvacuumoflarchmont@gmail.com